1. Data Controller
The data controller responsible for the processing of your personal data within the meaning of the EU/UK General Data Protection Regulation (GDPR) is Pan Innovation House, registered at the address provided in the footer of this website.
2. Purposes of Processing
- Providing information about our services
- Responding to enquiries and questions you submit
- Performing pre-contractual measures and the execution of contracts
- Complying with legal obligations
- Aggregate statistical analysis to improve service quality
3. Categories of Personal Data
Name and surname, phone number, email address, company information, IP address, cookie preferences and any personal data you include in the content of messages submitted via our forms.
4. Sources and Legal Bases
Your personal data is collected via the contact form on our website, email, phone and social media channels. Processing is based on Article 6(1)(b) (performance of a contract or pre-contractual measures) and 6(1)(f) (legitimate interests) of the GDPR.
5. Tools We Use and Data Transfers
For transparency, here is the current list of third-party tools your personal data may touch:
- Google Analytics 4 (anonymous traffic analytics) — only loaded with your cookie consent
- Google Tag Manager (tag management) — consent-gated
- Meta Pixel (Facebook/Instagram conversion measurement) — consent-gated
- SQLite (on our own server) — contact form leads are stored here and never leave our server
- Email server (form notifications forwarded to the PAN team)
- Hosting infrastructure (Render, PM2, nginx) — required to serve the site
Your data is never sold to third parties for advertising or marketing. Analytics and ad scripts are not loaded without your cookie consent (you can change your choice at any time via the cookie banner at the bottom of the page).
5a. Retention Period
Data submitted via the contact form is kept for a maximum of 24 months and then deleted automatically. Server access logs are rotated within 30 days, and any IP addresses are SHA-256 hashed at rest so they cannot be directly identified. Only authorised PAN admin users can access lead records.
6. Your Rights
Under the GDPR you have the following rights:
- The right to be informed about whether your data is processed
- The right of access to your data
- The right to know the purposes of processing
- The right to rectification of inaccurate or incomplete data
- The right to erasure (right to be forgotten) under the conditions of Article 17
- The right to object to automated decision making that adversely affects you
7. Contact
To exercise your rights or for any questions, please write to info@paninnovation.com. We will respond within 30 days of receiving your request.
Pan Innovation House — Mücahitler Mah. 52078 Nolu Sok. No:2 Okan Towers Kat:13 Daire No:160, Gaziantep